SHIPPING POLICY

We ship islandwide within Singapore. Each other is inspected and packed before sending to our courier. Local delivery takes 3-5 working days to reach your door step upon successfully received of payment.

 

EXCHANGE POLICY

  • All products sold from MEIN-V™ are non-refundable. 

  • Exchange only allowed for sealed product with defective packaging or if wrong product was given, within 24 hours upon goods delivered. Exchange does not include marketing packaging such as bag and boxes.

  • To be eligible for an exchange, your item must be in the same condition that you received it, unopened or unused, with label/tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

  • To start an exchange, you can contact us at sales@mein-v.com. If your exchange is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting an exchange will not be accepted.

  • Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

  • Certain types of items cannot be returned, like custom products (such as special orders or personalized items).